Suunto FOOT POD failures ??

This is a common mail we get at heart rate monitor UK

I bought a Suunto foot pod from you on xx/xx/xx

I’ve used it an estimated 40 hours of running but it’s stopped functioning.  I’ve tried changing the battery (using the one from my Comfort Strap which has only been used about 5 times and is working fine) to no avail. 

Can you advise how I should proceed with getting a replacement please?

This is what we said:

We are sorry to hear about this unusual failure

Please check the battery contacts

We have seen on numerous occassions the POSTIVE (side contact) being pushes in too far. Teasing it out with some TWEEZERS might be all you need to do.

You may also want to try RE-PAIRING it : http://www.heartratemonitor.co.uk/suunto_pairing_t6_t3_t4.html

If neither of these options work - you may need to return them to Suunto directly

http://www.heartratemonitor.co.uk/mainwarranty.html#suunto

QED - problem resolved - CUSTOMER HAPPY - heart rate monitor UK happy

This entry was posted on 11/09/2008 at 12:35 pm and is filed under HRM questions, Heart Rate Monitors, General heart rate. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.